Refund policy

Refund & Return Policy

At Velora, we prioritize safety, quality, and product integrity.

Because our products are ingestible wellness supplements, we do not accept returns on opened or used items.

Returns

We only accept returns if:

• The product is unopened
• The safety seal is intact
• The return request is made within 7 days of delivery
• Proof of purchase is provided

Customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at hello@velorame.com with your order number and clear photos.

We will review the issue and provide a replacement if approved.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5 to 10 business days for processing.

Final Sale

All opened products, promotional items, and gift cards are final sale.

For questions, contact hello@velorame.com.