Shipping policy
Shipping Policy
Thank you for shopping with Velora.
Order Processing
All orders are processed within up to 14 business days. Business days do not include weekends or holidays.
You will receive a confirmation email once your order has shipped, including tracking information when available.
Shipping Times
Delivery times vary based on destination and carrier. Shipping time estimates begin after the order has been processed.
Velora is not responsible for carrier delays, weather disruptions, or incorrect shipping information provided at checkout.
Incorrect Addresses
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Velora is not responsible for lost or stolen packages. Please contact the carrier directly to file a claim.
Questions
For shipping inquiries, contact us at: